FAQs
SECTION: Order Tracking
Q: When will I receive my tracking number?
Tracking details will be emailed within 2 business days after your order is processed.
Q: My tracking number isn’t working — what should I do?
Please allow 24–48 hours for the tracking system to update. If it still doesn’t work, contact us at support@aurangear.com.
Q: My tracking shows "Delivered" but I haven't received my package.
Sometimes local couriers mark items as delivered before they arrive. Please wait 1–3 days or contact your local post office.
SECTION: Shipping & Delivery
Q: Do you ship worldwide?
Yes! We ship to most countries around the world.
Q: How long does shipping take?
|
Location |
Estimated Delivery Time |
|
USA |
[5–12 Business Days] |
|
Canada |
[7–15 Business Days] |
|
Europe |
[7–15 Business Days] |
|
Australia |
[7–15 Business Days] |
|
Worldwide |
[7–20 Business Days] |
Note: All orders are processed within [1–3 business days]. In peak times, allow up to [6 business days].
Q: How much is shipping?
Shipping Fee: $25 (flat rate on all orders)
SECTION: Returns & Refunds
Q: What if I receive a damaged product?
Email us at support@aurangear.com with photos or videos of the issue. We will send a replacement at no additional cost.
Q: My order hasn’t arrived within the expected time. What should I do?
If your order hasn’t arrived within 20 business days, please contact us so we can assist you.
SECTION: After Purchase
Q: I entered the wrong address! Can I change it?
Please email support@aurangear.com immediately. If your order hasn't been shipped yet, we’ll do our best to update it.
Once shipped, we cannot make changes.
Q: My package is stuck in customs — what now?
Customs delays are not controlled by us. Any customs fees or taxes must be paid by the recipient.
Currency:
All payments are processed in [USD/EUR/etc.]. Currency conversion may apply depending on your bank.